Faq's
Orders & Shipping
Q. How long does delivery take?
A. From the time of shipping, it takes about 4-6 days for domestic orders to reach you. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays, If you need assistance, you can contact our support team before placing an order.
Q. Do you provide Cash on Delivery (COD)?
A. Yes, Cash on Delivery is available on selected products and serviceable locations across India.
Q. How can I track my order?
A. Once your order is shipped, you will receive a tracking link via SMS or email.
Q. Do you ship across India?
A. Yes, EV Master delivers car accessories across most locations in India.
Products & Compatibility
Q. Are your products original and high quality?
A. Yes, we carefully select quality-tested and reliable car accessories to ensure durability and customer satisfaction.
Q. How do I know if a product fits my car?
A. Compatibility details are mentioned on each product page. If you need assistance, you can contact our support team before placing an order.
Q. Are the product images real?
A. Yes, we aim to provide accurate product images and descriptions. However, slight color or packaging variations may occur.
Returns & Refunds
Q. What is your return policy?
A. We do not offer returns. Only exchanges are accepted within 7 days of delivery for products that are damaged or unfit for use.
Q. How do I request an exchange?
A. To request an exchange, please contact our support team with your order details and an unboxing video. The unboxing video is mandatory to initiate the exchange process.
Q. What products are eligible for exchange?
A. Only products that are damaged or unfit for use are eligible for exchange within 7 days of delivery.
Q. Do you provide refunds?
A. No, refunds and returns are not available. Only eligible products can be exchanged as per our exchange policy.
Payments & Security
Q. Which payment methods do you accept?
A. We accept:
UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (where available)
Q. Is my payment information secure?
A. Yes, all transactions on EV Master are processed through secure and encrypted payment gateways to protect customer information.
Customer Support
Q. How can I contact EV Master?
A. You can reach us through our Contact Us page, email support, or social media channels.
Q. What are your customer support timings?
A. Our support team is available Monday to Saturday during standard business hours.
Q. Why should I trust EV Master?
A. EV Master focuses on:
Quality-tested products
Secure payments
Reliable customer support
Transparent policies
Customer satisfaction
We are dedicated to building long-term trust with every customer.
About EV Master
Q. What is EV Master?
A. EV Master is an automotive accessories store offering modern, practical, and premium-quality car accessories designed to improve comfort, convenience, safety, and style.
Q. What makes EV Master different?
A. We combine affordable pricing, quality products, modern automotive trends, and customer-focused service to deliver a better shopping experience.
